Learn English Online Terms and Conditions

Terms and Conditions

Trial Lesson

We will discuss your study plan. The teacher will also get an idea about your level. You are under absolutely no obligation to take any more lessons after the trial lesson. Not all requests for a trial lesson can be fulfilled.

Payment and Cancellations

Full payment must be made before the start of the lesson. A time must be agreed by both parties before payment is sent. If you want to cancel a lesson for whatever reason you will receive a full refund. This can only be done 24 hours before the agreed start time of the class. If cancelled within 24 hours before the start of the class no refunds will be available.

Time Changes

If you want to change the time of any class 24 hour notice must be given. This depends on the flexibility for that week. If a time cannot be found within the same week the payment related to that class will be either used for the next week or a refund will be given.
If you want to change the class within 24 hours (within the same week), this depends on the tutor’s flexibility, but if no slot can be found, a refund can’t be given.

Blocks of Lessons

If a block of 10 lessons are booked, they must be taken within a 12 week period (minus any holidays that the teacher takes).

Holidays and Sick Days – Teacher
Holidays will be known in advance. For whatever reason the teacher is not able to make the lesson, the payment sent may be used to schedule a future class. If you would prefer a refund will be given.